Answers
Frequently asked questions
Booking, the clean itself and payment.
Group
Booking and scheduling
How do I book a first visit?
Send the property details through the quote form or call and give them over the phone. Once the scope and the number are agreed, we book a date and confirm how we get in.
Can you work to a fixed deadline such as a walkthrough or a closing?
Yes and the deadline is the thing to tell us first. Give us the walkthrough or closing time rather than the lease end date, because those are frequently different and only one of them is the real constraint.
Can I change or cancel a booked visit?
Yes. Call or text as early as you can so the slot can be moved rather than lost. The notice we need and anything that applies to a late change are confirmed with you when the visit is booked.
Do I need to be at the property during the visit?
No. Many clients leave a key, a lockbox or a door code and are at work. Tell us the access arrangement and how you want the property secured when we leave.
Group
The clean itself
Can I ask for specific products or unscented cleaners?
Yes. Tell us on the quote form or leave the product out with a note saying which surfaces it is for. Allergies, asthma, pets and stone or wood finishes are all normal reasons to change what gets used.
Do you clean windows?
Interior glass, sills and tracks, yes. Exterior windows and anything above ground level are not part of any of our services and that is a separate trade with separate equipment.
What happens if a room is not ready when the cleaner arrives?
We clean around what is there and note the room. Time spent clearing surfaces is time not spent cleaning them, so a room full of belongings gets a shorter clean rather than a longer visit.
Can you clean while I am working from home?
Yes. Tell us which room you will be in and when and the sequence gets planned around it so the vacuum is not outside your door during a call.
Group
Payment and policies
How is payment taken and when?
The accepted methods and the timing are confirmed with you alongside the quote, before anything is booked. If you want that settled before you commit, call or text and ask.
Is there an extra charge for pets in the property?
Pets change how long a visit takes, mostly through hair on floors, edges and upholstery, so they belong in the quote. Tell us how many and what kind when you request one and secure them in a room we are not cleaning or explain their routine.
What happens if something is damaged during a visit?
Tell us the same day if you can. Call the number on this page, give us the room and the item and we will take it from there.
Do you keep keys or access codes between visits?
Only where you have asked for it. Tell us which access method you want used and we will confirm how it is held and how it is returned when you stop service, before the first visit.
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